FAQ’s

A detailed list of frequently asked questions has been created by us here at Oakdene Care Home. Finding answers can be difficult when you’re moving or supporting a loved one with their move. All of our most commonly asked questions have been compiled in one place to make the decision-making process as simple as possible.

These questions cover a wide range of topics, from financial decisions to living with us. So take your time, have a look through, and if we haven’t answered your question or advised you quite how you would’ve liked, please don’t hesitate to get in touch with us.

Care Questions

If your loved one has recently had physical trauma or sickness that needed a hospital stay, it is expected that they may find it difficult to return to their normal routine at home. This can be a tense and demanding situation, both physically and emotionally. However, there may be ways to alleviate the tension and worry, such as moving into a group living facility with around the clock support. At Oakdene Care Home, we mean it when we say that we are here to assist you every single step of the way.

Our care is adaptable and suited to the specific needs of each person. Residents’ care plans are assessed and updated on a regular basis to ensure that they continue to fulfil their needs and expectations; we understand that people’s physical, mental, and emotional health needs change over time, therefore our care is completely customised to match those needs as they progress.

The Care Quality Commission has recognised and reviewed Oakdene Care Home (CQC). Health and social care services must be safe, capable, considerate, and of high quality, according to the CQC, all of which Oakdene Care Home is proud to say they are.

Each resident’s care plans are completely unique to them, and we collaborate closely with both our residents and their closest family members to develop common care goals that are most likely to benefit the resident in both the long and short term. Oakdene Care Home has consistently used the incredibly effective MTD (Multidisciplinary Teams) approach to care. This method and approach to care allows us to integrate the abilities and talents of many quality care professionals, to find better ways of assessing, planning and managing care at the highest level we can.

Care during Covid-19 Questions

Newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer need to self-isolate upon arrival if the below requirements are satisfied:

  • The person admitted is fully vaccinated, wherever possible
  • The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission
  • The person is subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission.
  • The person admitted has no known contact with a COVID-positive person

In line with recent Government recommendations effective from 2nd February 2022, care homes in England will no longer have restrictions as to the number of visitors per resident. In addition to this, you will no longer need to book your visit in advance to see your loved one and you can come at a time that suits you. However, we do ask that if your visiting group is of 3 or more people, that you contact us in advance so we can accommodate you comfortably. Adherence to testing prior to visiting will still be required and evidence of a negative LFT result will need to be given before entering the home. Appropriate guidance for using PPE must be followed at all times whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Visitors should wear appropriate PPE and follow all other infection prevention and control measures. Visitors will be advised to keep physical contact to a minimum. Contact like hand-holding is acceptable if hand washing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are fully vaccinated, without face-to-face contact, and there is brief contact only.

With the latest Government regulations from 2nd February 2022, care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers and beauticians. A clear lateral flow test must be completed prior to entering the home.

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of the outbreak and when their friend or family member in a care home is isolated. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of the vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Facilities Questions

Wimborne Minster is a historic market town that’s got plenty of rich and exciting stories to tell. As a bustling market town, you can expect to find plenty of shops to visit, as well as lots of historic sites to look around. If you’re interested in getting out and about in nature, we recommend visiting Moors Valley Country Park & Forest which is less than a 10-minute drive away. If you see a flower or plant you like on your travels, we recommend visiting some of the incredible local garden centres surrounding Oakdene Care Home, and perhaps stop in one of their irresistible cafes for a cup of tea and a big slice of cake.

Because we provide all-inclusive care, all of the facilities and activities suggested by our Activity Coordinator are included in the overall rate.

Group activities such as fitness, bingo, pet therapy, and live music are encouraged for residents. Our Activities Coordinator (who happens to have an incredibly singing voice and loves to entertain our residents) also spends one-on-one time with residents, focusing on their unique interests such as jigsaw puzzles, crafts, or assisting them in dancing or other armchair exercises. Our green-fingered gardeners like spending time outside, taking advantage of our lovely gardens, while our slightly more competitive residents can participate in a variety of quizzes and board games to truly show us what they’ve got.

Our excellent in-house culinary experts and kitchen staff cater to all dietary requirements, providing complete and nutritious breakfast, lunch, and tea buffet options for all of our residents. Residents can eat with their families and friends if they prefer, and they can choose to do so either from the comfort of their own rooms or in one of our three specialised dining rooms. It really is up to our residents, and what would make them feel happiest.

Finance Questions

We’re here to help and discuss your alternatives as well as provide advice and assistance if you happen to find yourself in this difficult situation. We strongly advise you to reach out and get in touch with us directly to further discuss your options.

Your overall fee may change if your condition changes over the course of your stay with us at Oakdene Care Home. Your care plan will be adjusted to account for any additional expenses. The cost of your stay is unlikely to change if your condition and care plan remains the same.

You can rest assured that any and all costs related to the Care Agreement will be terminated immediately should the death of a resident occur. We understand that this will be a challenging time for the resident’s surrounding loved one, and we will always endeavour to put the needs and desires of those who remain without their beloved family member first. Housing expenditures will be covered for up to ten days following the resident’s passing, or until the residence has been examined and cleaned fully.

Depending on your circumstances, you may be eligible for support from local governments or the NHS (Funded Nursing Care or Continuing Health Care). We urge you to get financial guidance before proceeding with your potential funding sources.

Rooms & Suites Questions

Residents do not need to bring these items with them because the room is already furnished and furnished with bedding and basic furniture. However, if you wish to bring these products with you as you move into Oakdene Care Home, you are free to do so.

We encourage all of our residents to decorate their rooms; we really do enjoy seeing a resident’s room transform into a place they can truly call home, from hanging photos to adding little pieces of furniture. Of course, any major design or structural changes will need to be discussed with the Home Manager well in advance, and will of course need to be approved.

In resident rooms, there are accessible en-suite bathrooms, specialised beds, a television, a telephone point, and a Nurse Call System as standard. All of the rooms were designed with all of the residents in mind, ensuring the highest level of comfort and convenience for each and every one of them.

We place an incredibly high value on your ability to settle into your new home quickly. After all, the sooner you settle in, the better and more rewarding your stay at Oakdene Care Home is bound to be. You will have met with your dedicated staff member within the first 24 hours of settling into Oakdene Care Home to discuss your care plan and any specific requirements you might need taken care of.

A Safe Place Our Residents Love To Call Home

Providing high-quality services and facilities for each and every one of our residents here at Oakdene Care Home is key to ensuring they continue to live life the way that they want to. It’s our mission to make sure that Oakdene Care Home meets and exceeds our residents’ expectations, and ensures they receive the luxury, individualised treatment that they deserve. Every single day, we aim to offer brand new daily activities for our residents to try, as well as a vast array of in-house amenities and opportunities to excel no matter their situation in life. We encourage our residents to take a step back, relax, and rest easy in the knowledge that the incredible team here at Oakdene Care Home will always put them first.