FAQ’s

We support residents’ overall well-being through the excellent, person-centred care we provide that helps to alleviate daily stresses associated with personal care, mobility or medical care needs.

We also support mental, physical and emotional well-being through the facilities and activities we provide that enable residents to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly.

We encourage residents to live their lives the way they want to at our care home in Verwood.

Residential Care offers live-in accommodation with 24-hour supervision to individuals who require additional support with personal care or mobility. It allows residents to continue doing the things they love most, while our team take care of the rest.

We provide palliative care for those who are nearing the end of their life or living with a life-limiting condition and are well supported by the local district nursing team.

We endeavour to make a person’s last days, weeks or months as comfortable as possible and extend our support to loved ones during this time.

Yes, we proudly offer respite care at Oakdene Care Home. Prior to admission, we will evaluate a person’s care needs and assess how long someone should stay at our care home in Verwood. Respite care is suitable for those who have recently had an illness, injury or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring for their loved one at home and who needs a well-deserved break.

Our care plans are tailored to each individual and are reassessed as needs change, every month in-house or bi-yearly with loved ones to ensure that they continue to fulfil residents’ needs and requirements if a resident’s care needs change.

We recognise that people’s health and well-being demands change over time, therefore our care is tailored to adapt to this.

We work with each resident and their family members to create a personalised care plan that is ideal for them.

At Oakdene Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

We provide a range of facilities for all of our residents.

We have an in-house hair salon, as well as a cinema room, communal and private dining rooms, an activities programme, landscaped garden for residents to pursue their hobbies and interests.

Residents are encouraged to participate in group activities and events by our fantastic activities coordinator.

Examples of activities include pet therapy, arts & crafts, film nights, pamper sessions, gardening, exercise sessions, live entertainment, games, quizzes and much more.

All of our residents are encouraged to bring their own furniture or personal items (excluding their own beds or high-value items) to make their rooms their own.

Residents can make their room feel like their own by incorporating personal belongings such as photographs and decorations, small pieces of furniture and furnishings.

It’s the little additions to a room that can make all the difference.

Yes, all of the bedrooms at our care home in Verwood have access to a private en-suite wetroom including a sink, toilet and shower.

Yes, we have a friendly, professional hairdresser who visits our salon regularly to provide residents with a variety of hair services so that they can look and feel their best. Please note that this our salon services at an additional cost, please get in touch with our team for more information.

Our in-house chefs and kitchen staff cater to all dietary needs, with a varied seasonal menu with multiple hot and cold options for breakfast, lunch and dinner. Also, beverages and snacks are available throughout the day for anybody who wants to graze.

Meals can be served in the dining area, in the garden when the weather permits or even in a resident’s room.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

Get in touch with the team for more information.

There are different methods for paying care home fees.

If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means.

This funding covers the full cost of care, including accommodation and personal care. If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves. In some cases, family members may choose to contribute towards the cost of care. In some cases, the individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

When you pay your weekly care home fees at Oakdene, this includes your accommodation, all meals, snacks and drinks provided and in-house activities.

Other services such as hair appointments, beauty treatments, local excursions and additional medical services would incur an additional fee. Contact the team for more information regarding this.

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect.

The current fee uplift is effective in April each year. For further information, please contact us.

If someone is having financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home.

Speak to our team about how we can support you.

All fees related to the care agreement will remain in place until 3 days after death for our privately funded residents. During this period, loved ones are required to remove all personal items from the room.

Get in touch with our team for more information.

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s right for them.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience what life will be like at Oakdene before making the decision to move in permanently.

We encourage loved ones to spend as much time with residents as possible, so we don’t have any set visiting hours.

Yes. Oakdene Care Home is regularly inspected by the Care Quality Commission.

Yes, we have an on-site car park that visitors can use when seeing their loved ones.

Yes! We encourage relatives and friends to take residents out for the day, and our team are here to offer recommendations of places to go if this is needed.

There are various amenities for our residents to enjoy in the local area, including Hillier’s Garden Centre, the Museum of East Dorset, Watford Mill Crafts, Wimborne Model Town and Gardens, various cafés or eateries and much more! No matter what you are interested in, there’s something for everybody to enjoy.

Allowing pets into our home is dependent on any allergies others may have who reside here.

Please get in touch if you would like to discuss this in more detail.

Christmas in a care home like Oakdene is festive and joyful, with residents enjoying decorating, making crafts, singing carols and playing seasonal games. Family visits and virtual calls help everyone stay connected, while special meals, gift exchanges, outings and visits from entertainers make the season feel magical. The care team ensures each resident feels supported, whether they wish to celebrate together or quietly reflect.